Refund and Cancellation Policy

PUBLIC – CLASSROOM & VIRTUAL TRAINING (PAID PARTICIPANT):

This will include registrant application to any of PremierAgile’s scheduled public classes, and where the registrant has already paid for the class. The below T&C would not apply to registrants. All cancellations and reschedules must be notified over email. Refund processing may take up to 5 - 7 business days.

A)CANCELLATIONS / RESCHEDULES BY CUSTOMER

• Cancellation request received within 24 hours of registration would be offered a full refund.
• Cancellation request received less than seven (7) calendar days to the training would not be offered a refund.
• Cancellations 1-3 days prior to class and no-shows (except for Medical or national emergency condition) would not be offered a refund and the amount would not be credited to a future training.
• Reschedules received greater than ten (10) calendar days to the class would be credited to a future training date.
• Reschedules received less than ten (10) days would be credited to a future training but with an additional payment of 10% (of standard fee) as reschedule charge. (except for Medical or national emergency condition).
• Registrant substitutions may be made at any time.
• Please note that if you do not notify, cancel or do not attend, you would not be offered a refund or reschedule.
• All Refunds will be made by the same mode as the payment was made.

B)CANCELLATIONS / RESCHEDULES BY PremierAgile

• PremierAgile reserves the right to cancel or reschedule a class at any time, including but not limited to, insufficient registrations, classroom or trainer unavailability, or if the trainer could not attend due to unforeseen circumstances.
• You are advised to consult a PremierAgile Training Coordinator prior to making any travel arrangements for a training.
• PremierAgile is not liable for any direct, indirect, consequential or special damages that may be incurred due to a cancellation of a scheduled class, including, but not limited to cancellation penalties owing to transportation or accommodation arrangements.
• Registrants would not be charged for the training and would be offered full credit to a future workshop or full refund as per the wish of the registrant.
• All Refunds will be made by the same mode as the payment was made.

C)CANCELLATIONS BY CUSTOMER

• Within 48 hours of registration and before accumulating 30 minutes of training, full refund or transfer to another online course.
• After 48 hours of training and accumulating 30 minutes of training, no refund.
• All Refunds will be made by the same mode as the payment was made.

D)DURING & AFTER THE CLASS

• Any shortage of attendance, lack of participation, video not visible (during online classes) etc would not be offered a refund and the amount would not be credited to a future training.
• Please note that if you do not notify, cancel or do not attend, you would not be offered a refund or reschedule.

Please Note:

• Refunds may incur a 10% deduction due to bank charges applicable during the refund process.