Due to the ongoing COVID-19 situation, certain virtual classes are allowed temporarily by Scrum Alliance. If you are interested to register for one of our virtual CSM/CSPO workshops, please contact +91-91542-AGILE (24453) or +91-77021-AGILE (24453). "CSM and CSPO are trademarks of Scrum Alliance Inc USA."

Refund and Cancellation Policy

PUBLIC – CLASSROOM & VIRTUAL TRAINING (PAID PARTICIPANT):

This will include registrant application to any of PremierAgile’s scheduled public classes, and where the registrant has already paid for the class. The below T&C would not apply to registrants. All cancellations and reschedules must be notified over email.

 

A) CANCELLATIONS / RESCHEDULES BY CUSTOMER

  • Cancellation request received within 24 hours of registration would be offered a full refund.
  • Cancellation request received less than seven (7) calendar days to the training would not be offered a refund.
  • Cancellations 1-3 days prior to class and no-shows (except for Medical or national emergency condition) would not be offered a refund and the amount would not be credited to a future training.
  • Reschedules received greater than ten (10) calendar days to the class would be credited to a future training date.
  • Reschedules received less than ten (10) days would be credited to a future training but with an additional payment of 10% (of standard fee) as reschedule charge. (except for Medical or national emergency condition).
  • Registrant substitutions may be made at any time.
  • Please note that if you do not notify, cancel or do not attend, you would not be offered a refund or reschedule.
  • All Refunds will be made by the same mode as the payment was made.

 

B) CANCELLATIONS / RESCHEDULES BY PremierAgile

  • PremierAgile reserves the right to cancel or reschedule a class at any time, including but not limited to, insufficient registrations, classroom or trainer unavailability, or if the trainer could not attend due to unforeseen circumstances.
  • You are advised to consult a PremierAgile Training Coordinator prior to making any travel arrangements for a training.
  • PremierAgile is not liable for any direct, indirect, consequential or special damages that may be incurred due to a cancellation of a scheduled class, including, but not limited to cancellation penalties owing to transportation or accommodation arrangements.
  • Registrants would not be charged for the training and would be offered full credit to a future workshop or full refund as per the wish of the registrant.
  • All Refunds will be made by the same mode as the payment was made.

 

C) CANCELLATIONS BY CUSTOMER

  • Within 48 hours of registration and before accumulating 30 minutes of training, full refund or transfer to another online course.
  • After 48 hours of training and accumulating 30 minutes of training, no refund.
  • All Refunds will be made by the same mode as the payment was made.

 

Please Note:

  • Refunds may or may not incur a 10% deduction due to bank charges applicable during the refund process.